Asked by Corinna Vogel on Jul 20, 2024
Verified
A help desk technician receives a call from a user who thinks someone else is accessing her e-mail and sending messages using her account.What should the technician recommend doing first?
A) Waiting 12 to 24 hours and then report it to the authorities
B) Reinstalling the e-mail software
C) Rebooting the computer
D) Changing the user's e-mail password
E-Mail Password
A secret alphanumeric phrase used to secure access to an email account.
Accessing E-Mail
The process of retrieving, reading, and managing emails using a client or web service.
Rebooting The Computer
The process of restarting a computer, clearing its current state and memory, and reloading the operating system.
- Acquire knowledge on the implementation and management of information technology security strategies.
Verified Answer
FS
Farnaz SaraniJul 22, 2024
Final Answer :
D
Explanation :
The best course of action in this situation is to change the user's e-mail password immediately. This will prevent the unauthorized person from continuing to access the account and sending messages. Waiting or rebooting the computer will not solve the problem, and reinstalling the e-mail software is unlikely to be necessary.
Learning Objectives
- Acquire knowledge on the implementation and management of information technology security strategies.
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