A human resource manager asks you for advice. She wants to introduce a training program that will help resolve personality conflicts at work so employees may improve the way they communicate with each other. All else being equal, what off-the-job instructional method would you recommend to the manager?

A) case incidents
B) role play
C) simulations
D) games

Off-The-Job Instructional

Training or learning activities conducted outside the normal work environment to equip employees with specific skills or knowledge.

Personality Conflicts

Disagreements or disputes that arise due to differences in individuals' characteristics, beliefs, or attitudes.

Role Play

An educational or training activity where participants act out specific roles to simulate a situation, often to develop skills, strategies, or understanding of various perspectives.