Asked by Anshul Suryavanshi on Jul 07, 2024
Verified
A key requirement for service quality monitoring is information, but data alone does not provide the necessary holistic perspective of a carrier's service quality.
Service Quality Monitoring
The ongoing process of evaluating and assessing the quality of services provided to ensure they meet or exceed customer expectations.
Holistic Perspective
An approach that considers a system or entity as a whole, integrating all parts and aspects instead of focusing on individual components.
- Understand the significance of information for service quality monitoring in transportation.
Verified Answer
AG
Anubhav GogoiJul 13, 2024
Final Answer :
True
Explanation :
While data is important for service quality monitoring, it is not enough to give a comprehensive understanding of a carrier's service quality. Other factors such as customer feedback and employee performance also play a role in measuring service quality.
Learning Objectives
- Understand the significance of information for service quality monitoring in transportation.
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