Asked by Celine Pettersen on Sep 27, 2024
A patient says, "You are the worst nurse I have ever had." Which response by the nurse is most assertive?
A) "I think you've had a hard day."
B) "I feel uncomfortable hearing that statement."
C) "I don't think you should say things like that. It is not right."
D) "I have been checking on you regularly. How can you say that?"
Assertive
Behaving confidently and boldly, standing up for one's rights or opinions without being aggressive.
Uncomfortable
A feeling of physical or mental discomfort, often due to adverse conditions or ill-fitting situations.
- Understand the principles of assertive communication in nursing.
- Analyze the effectiveness of different types of responses in patient communication.
Learning Objectives
- Understand the principles of assertive communication in nursing.
- Analyze the effectiveness of different types of responses in patient communication.
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