Asked by Alexander Orton on May 01, 2024
Verified
A potential problem of workers putting on a happy face is that they might ________.
A) lose their emotional intelligence
B) make unrealistic demands on management
C) neglect good customer service
D) suffer from stress and job dissatisfaction
Emotional Intelligence
The ability to recognize, understand, and manage our own emotions and to recognize, understand, and influence the emotions of others.
Stress
A state of mental or emotional strain resulting from adverse or demanding circumstances.
Job Dissatisfaction
A state of discontentment or unhappiness with one's job, often leading to reduced productivity and morale.
- Identify the effects of emotional labor on workers.
Verified Answer
ZK
Zybrea KnightMay 05, 2024
Final Answer :
D
Explanation :
Workers may experience stress and job dissatisfaction if they feel like they have to constantly put on a happy face, leading to burnout and decreased job performance.
Learning Objectives
- Identify the effects of emotional labor on workers.