Asked by Allie Spolsdoff on May 17, 2024
Verified
A sales organization rewards employees for the number of client contacts made via telephone.A review of client contact quality determines that most of these contacts will never convert into sales.As it relates to reward problems,this exemplifies a lack of congruency between rewards and behaviour.
Congruency
The degree of alignment or agreement between two or more elements, such as organizational goals and employee behavior or values.
Client Contacts
Interactions or communications between a business and its clients, often critical for developing and maintaining relationships.
Reward Problems
Issues or challenges that arise in the process of recognizing or compensating employees' efforts and achievements.
- Understand the potential problems and challenges associated with reward systems and how they can impact employee behavior.
Verified Answer
Learning Objectives
- Understand the potential problems and challenges associated with reward systems and how they can impact employee behavior.
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