Asked by Austin Collins on Jul 20, 2024
Verified
ABC Inc.uses "mystery shoppers" to appraise staff at its departmental stores.What type of performance appraisal method is ABC Inc.using?
A) graphic rating scales
B) field reviews
C) management by objectives
D) behavioural observation scales
Mystery Shoppers
Individuals employed covertly to evaluate customer service, product quality, and the overall environment of retail or service outlets.
Performance Appraisal
An evaluation of an employee's job performance against pre-established criteria.
Departmental Stores
Large retail establishments that offer a wide variety of goods and services divided into departments for efficient shopping and organization.
- Realize the plethora of sources and methods applicable to performance assessment.
Verified Answer
Learning Objectives
- Realize the plethora of sources and methods applicable to performance assessment.
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