Asked by Jacob Beyers on Apr 24, 2024
Verified
According to Michael Hammer, which of the following is NOT a key characteristic of a work process?
A) Customers are the ones who really count.
B) Everyone is rewarded equally.
C) Everyone must share a common goal.
D) The focus is on accomplishments, not activities.
E) Tasks are viewed as a group rather than in isolation.
Work Process
The structured set of activities and tasks undertaken by individuals or teams to produce a specific outcome or product in a professional setting.
Michael Hammer
A thought leader and author best known for his work on business process reengineering, which rethinks and radically redesigns business processes to achieve dramatic improvements in productivity and efficiency.
- Comprehend the methodology of work process analysis and its significance in attaining particular business objectives.
Verified Answer
YG
Yohandra Guardado7 days ago
Final Answer :
B
Explanation :
Michael Hammer, a key proponent of business process reengineering, emphasized the importance of customer focus, shared goals, outcome orientation, and integrated tasks in work processes. He did not advocate for equal rewards for everyone, as rewards are typically based on contribution and performance.
Learning Objectives
- Comprehend the methodology of work process analysis and its significance in attaining particular business objectives.