According to the concept of emotional intelligence,if you'll be speaking to people you don't know and you can't find out more about them

A) don't worry because you can adjust to their needs on the fly.
B) always put your own needs before their needs.
C) rely on chance and circumstance to help you relate to their needs.
D) use common sense and imagination to relate to their needs.

Emotional Intelligence

The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.

Common Sense

Sound practical judgment concerning everyday matters, or a basic ability to perceive, understand, and judge in a manner shared by nearly all people.

Imagination

The ability of the mind to be creative or resourceful, envisioning things not currently present or that do not exist.