According to the general decision-making model, what should a manager do if a decision is not a routine one?

A) Formulate a decision rule
B) Scan the internal situation
C) Scan the external situation
D) Engage in problem solving
E) Follow existing programmed decision rules

Problem Solving

The process of identifying a problem, devising and implementing solutions, and evaluating the outcomes to address challenges or situations.

General Decision-Making Model

A step-by-step approach to making decisions that involves identifying a problem, evaluating options, and selecting the most appropriate solution.

Decision Rule

A guideline or protocol that dictates the choice among alternatives based on specific criteria, often used in decision-making processes to ensure consistency and rationality.