Asked by Kyran English on Jun 21, 2024
Verified
According to the Texas A&M researchers, customers consistently rank ____ as the most important service-quality dimension.
A) empathy
B) responsiveness
C) consistency
D) assurance
E) reliability
Service-Quality Dimension
Different aspects or factors that contribute to the evaluation of service quality, such as responsiveness, reliability, assurance, empathy, and tangibles.
Texas A&M
A renowned public research university located in College Station, Texas, known for its contributions to academics, research, and athletics.
Reliability
The degree to which a product, service, or system consistently performs according to its intended or designed function over time.
- Learn about service quality dimensions and their significance in customer satisfaction.
Verified Answer
Learning Objectives
- Learn about service quality dimensions and their significance in customer satisfaction.
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