Ahn is looking for a job with a "very effective" company. What should you tell him about assessing organizational effectiveness?

A) Organizational effectiveness cannot be measured
B) Look for satisfied customers
C) There is no single approach
D) Look for happy employees
E) Bottom-line profits are all that count

Organizational Effectiveness

The measure of a organization's ability to achieve its goals and objectives in an efficient and productive manner.

Satisfied Customers

Customers who have their needs and expectations met or exceeded by a company's products or services, which often leads to repeat business and positive word-of-mouth.

Bottom-line Profits

The net income a company earns after all expenses and taxes have been deducted from total revenue.