Asked by Kiran Rawal on May 26, 2024
Verified
All of the following are considered routine business messages except
A) an e-mail message to a coworker that confirms the time for an upcoming meeting.
B) a letter to a customer denying a request for credit.
C) an e-mail reply to a customer acknowledging that an order has been shipped.
D) an all-staff memo that outlines the new procedures for processing returned merchandise.
Routine Business Messages
Standard or usual communications related to the daily operations or transactions of a business.
Request For Credit
A formal plea or application to have a monetary value recognized or applied, often in business contexts.
- Understand the foundational concepts of adept communication for routine action requests, with a focus on the imperative of clarity and specificity.
Verified Answer
CP
Casandra PahedMay 29, 2024
Final Answer :
B
Explanation :
Denying a request for credit is not considered a routine business message because it involves a significant decision affecting the customer relationship and may require a more personalized and carefully crafted communication approach.
Learning Objectives
- Understand the foundational concepts of adept communication for routine action requests, with a focus on the imperative of clarity and specificity.