Asked by Xhorxhina Gjoni on May 27, 2024
Verified
All of the following are goals for a business writer who must communicate bad news except to
A) project a professional image.
B) convey empathy and sensitivity.
C) be fair.
D) prove that the customer is wrong.
Business Writer
A professional who specializes in creating various forms of written content for business purposes, such as reports, emails, proposals, and manuals.
Bad News
Information that is unwelcome, disappointing, or distressing to the receiver.
- Comprehend the strategies for delivering negative news in business communication.
Verified Answer
HV
Himani VermaMay 27, 2024
Final Answer :
D
Explanation :
The goal of a business writer when communicating bad news is to maintain a professional image, convey empathy and sensitivity, and be fair. Proving that the customer is wrong does not align with these objectives and can further damage the relationship.
Learning Objectives
- Comprehend the strategies for delivering negative news in business communication.
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