Asked by Juliet Sebastian on May 02, 2024
Verified
All of the following are goals of an adjustment message except to
A) rectify the wrong, if one exists.
B) regain the confidence of the customer.
C) demonstrate why your company is superior.
D) promote future business.
Adjustment Message
Communication that addresses and seeks to rectify a mistake, misunderstanding, or customer complaint, aiming to maintain goodwill.
Regain Confidence
The process of rebuilding trust and assurance in one's abilities or in a relationship after it has been lost or damaged.
- Acquire expertise in composing persuasive communications and requests.
Verified Answer
ZK
Zybrea KnightMay 04, 2024
Final Answer :
C
Explanation :
The primary goals of an adjustment message are to rectify any wrongs, regain customer confidence, and promote future business. Demonstrating why your company is superior is not a direct goal of an adjustment message; the focus should be on addressing the customer's concerns and resolving the issue at hand.
Learning Objectives
- Acquire expertise in composing persuasive communications and requests.