All of the following were identified as central issues in organizational behavior in this chapter EXCEPT for ______.

A) ethics
B) cultural competence
C) new public service
D) trainings and procedures

Organizational Behavior

The study of how people interact within groups, particularly in a workplace setting, and the impact of these behaviors on organizational performance.

Cultural Competence

The ability of individuals and organizations to interact effectively with people of different cultures and socio-economic backgrounds.

Public Service

Activities provided by the government or its institutions to citizens, usually aimed at benefiting the public and not generating profit.