Asked by Mario Golden on May 28, 2024
Verified
Andri is involved in a group of workers who exhibit prejudices to the frontline employees. His company has developed a group to role play and discusses the differences between these two groups. While in the group, they are invited to share their perspectives. They are then shown productive ways to alleviate tensions without causing conflict. Andri's company is engaging in which type of organizational development intervention?
A) task-technology
B) people-focused
C) sociotechnical system design
D) quality of worklife
Organizational Development
A field of research, theory, and practice dedicated to expanding the knowledge and effectiveness of people to accomplish more successful organizational change and performance.
Role Play
An educational or therapeutic activity in which participants act out roles in specific scenarios to learn, practice behaviors, or analyze situations.
Frontline Employees
Workers who directly interact with customers or clients, representing the face of the company and playing a critical role in service delivery.
- Acknowledge a range of organizational development techniques and their intended outcomes.
Verified Answer
Learning Objectives
- Acknowledge a range of organizational development techniques and their intended outcomes.
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