As a bank teller, Diane realized there was a problem in how customers waited in line. She made a suggestion that reduced the average customer wait by two minutes, causing an increase in customer satisfaction. Diane received a special plaque from the president of the bank and a $200 check. This is an example of a(n) :

A) spot award
B) gainsharing award
C) Scanlon plan
D) Improshare plan
E) Third generation plan

Spot Award

A one-time recognition given to an employee for exceptional performance or a significant achievement.

Gainsharing Award

A type of incentive program where employees receive financial bonuses based on improvements in the company's performance, which they contributed to.

Scanlon Plan

A gain-sharing program designed to motivate employees to increase productivity through a shared benefits system where cost savings are passed on to employees.