Asked by Julia Kochman on Jul 02, 2024
Verified
As a salesperson, part of your job in handling a customer complaint is to do all of the following EXCEPT:
A) obtaining as much relevant information from your customer as you can.
B) expressing sincere regret for the problem.
C) handling the complaint quickly.
D) following up to make sure the customer is satisfied.
E) pointing out that they are getting better service compared to the competition.
Handling Customer Complaint
The process of addressing and resolving complaints made by consumers in a way that aims to maintain customer satisfaction and loyalty.
Expressing Regret
The act of showing sorrow or remorse over a mistake, fault, or unfortunate situation, often as a part of apologizing or conveying empathy.
Better Service Comparison
Evaluating and contrasting the quality of services offered by different providers to determine which offers superior value or performance.
- Ascertain the foremost practices in responding to customer complaints and requests.
Verified Answer
KM
Kathlyn Miller-Francis5 days ago
Final Answer :
E
Explanation :
Pointing out that the customer is getting better service compared to the competition does not address the customer's concern or contribute to resolving the complaint. It can also come off as dismissive and could potentially escalate the situation by making the customer feel their complaint is not being taken seriously.
Learning Objectives
- Ascertain the foremost practices in responding to customer complaints and requests.