Asked by Mylene Salazar on Jul 22, 2024
Verified
At the pre-transaction point, the firm measures the accuracy and timeliness of the information fed back to a customer concerning product availability and delivery dates.
Pre-Transaction
Activities and considerations that occur before the actual purchase or transaction takes place, such as research or comparison.
Product Availability
The extent to which a product can be purchased by consumers, often dependent on factors like inventory levels and distribution networks.
- Identify the importance of accurate and timely feedback to customers at pre-transaction, transaction, and post-transaction stages.
Verified Answer
DR
Danyal RizwanJul 24, 2024
Final Answer :
True
Explanation :
At the pre-transaction point, a firm focuses on providing customers with accurate and timely information regarding product availability and delivery dates, which is essential for managing expectations and ensuring customer satisfaction.
Learning Objectives
- Identify the importance of accurate and timely feedback to customers at pre-transaction, transaction, and post-transaction stages.