Asked by Jaqueline Martinez on Jun 25, 2024
Verified
Because it requires lots of "emotional labor," customer service has been called
A) a spiritual quest.
B) the lost art.
C) mission impossible.
D) a performing art.
E) the world's toughest job.
Emotional Labor
involves managing and regulating one's emotions to meet the emotional requirements of a job or role, often seen in service-oriented professions.
Customer Service
The support and guidance offered by a business to its customers who purchase or utilize its goods or services.
Performing Art
Forms of art such as music, dance, and theater, where artists use their bodies, voices, or instruments to convey artistic expression.
- Understand the dimensions of service quality and their importance in achieving customer satisfaction.
Verified Answer
Learning Objectives
- Understand the dimensions of service quality and their importance in achieving customer satisfaction.
Related questions
Which of These Is Not One of the RATER Service-Quality ...
According to the Texas A&M Researchers, Customers Consistently Rank ____ ...
The RATER Service-Quality Dimension That Relates to the Provision of ...
____ Is Not Among the Five Service Characteristics ...
If Andrea Leaves a Hair Salon Before Making an Appointment ...