Asked by Vanessa Ramirez on Jul 08, 2024
Verified
Because services are intangible, it is often difficult for customers to determine how a service meets their expectations, which marketers call
A) service perceptions.
B) service efforts.
C) service quality.
D) service aspirations.
E) service feedback.
Service Quality
The degree to which a service meets customers' expectations, often a crucial factor in customer satisfaction and loyalty.
Service Perceptions
The customer's view and evaluation of the quality and effectiveness of a service provided.
- Comprehend the difficulties involved in assessing the quality of services as a result of their intangible nature.
Verified Answer
MA
Mariam ArshadJul 12, 2024
Final Answer :
C
Explanation :
Service quality refers to customers' overall evaluation of a service based on their perception of the service's ability to meet their needs and expectations. Because services are intangible, customers often have difficulty determining how a service will meet their expectations, making service quality a crucial factor in the success of a service-based business.
Learning Objectives
- Comprehend the difficulties involved in assessing the quality of services as a result of their intangible nature.
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