Asked by achin khattar on Sep 27, 2024
Verified
Because they are intangible, services cannot be measured.
Intangible
A quality or attribute that cannot be physically touched or quantified easily, such as reputation or brand value.
- Acquire knowledge on the cornerstones of service quality and customer gratification.
Verified Answer
AS
Akash Sekar2 days ago
Final Answer :
False
Explanation :
Services can be measured using various tools such as customer satisfaction surveys, feedback forms, time-logging, and other metrics. Even though services may not have a physical form, their quality and impact can be evaluated based on measurable indicators.
Learning Objectives
- Acquire knowledge on the cornerstones of service quality and customer gratification.
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