Asked by Veronika Khvan on May 27, 2024
Verified
Briefly discuss the three perspectives or theories about the relationship between organizational culture and performance as asserted by John Kotter and James Heskett.
Organizational Culture
is a system of shared beliefs, values, norms, and practices that influences how members of an organization interact with each other and with stakeholders outside the organization.
James Heskett
An academic known for his contributions to business management, particularly in the areas of organizational culture, service management, and customer satisfaction.
John Kotter
A professor of leadership at Harvard Business School best known for his work on change management and leadership.
- Understand the different perspectives and theories on the relationship between organizational culture and performance.
Verified Answer
The fit perspective argues that a culture is good only if it fits an industry or a firm's strategy. For example, a culture that values a traditional hierarchical structure and stability would not work well in the computer manufacturing industry, which demands fast response and a lean, flat organization.
The third theory about culture and performance is the adaptation perspective. Its theme is that only cultures that help organizations adapt to environmental change are associated with excellent performance. An adaptive culture is a culture that encourages confidence and risk taking among employees, has leadership that produces change, and focuses on the changing needs of customers. Please see the section "The Relationship of Culture to Performance" for more information.
Learning Objectives
- Understand the different perspectives and theories on the relationship between organizational culture and performance.
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