Asked by Michael Frank on May 18, 2024
Verified
Businesses can go the _____ by offering customers free services to ensure goodwill.
Extra Mile
Going beyond what is required or expected in order to achieve excellence or demonstrate commitment.
Free Services
Services offered without charge to the recipient, often as part of a promotional, charitable, or business model.
- Know the effective strategies for delivering bad news, handling difficult customers, and rewarding those who complain.
Verified Answer
LM
Learning Objectives
- Know the effective strategies for delivering bad news, handling difficult customers, and rewarding those who complain.