Asked by Farhan Malik on Jul 24, 2024
Verified
Companies striving for quality service should follow the lead of companies such as L.L. Bean, Inc. where the motto is "no sale is really complete until the product is worn out and the customer is satisfied."
L.L. Bean, Inc.
An American retailer recognized for its outdoor recreation merchandise and clothing, known for its customer service and satisfaction guarantee.
- Master the essential elements of service excellence and customer pleasure.
Verified Answer
RK
Rylie KalinaJul 30, 2024
Final Answer :
True
Explanation :
The statement clearly states that companies striving for quality service should follow the lead of L.L. Bean, Inc. which emphasizes on customer satisfaction. Therefore, the given statement is true.
Learning Objectives
- Master the essential elements of service excellence and customer pleasure.
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