Asked by Bhawana Sanjel on Sep 29, 2024
Company ABC noticed an increase in customer satisfaction after employees completed a new customer satisfaction training program. As the VP of human resources, you have been asked to determine if in fact the training program led to the increase in customer satisfaction results. Which of the following training evaluation approaches would you take?
A) formative evaluation
B) summative evaluation
C) descriptive evaluation
D) causal evaluation
Summative Evaluation
An assessment conducted at the end of a program or course to determine its overall effectiveness or achievements.
Causal Evaluation
An assessment method that aims to determine the cause-and-effect relationship between two variables, often used to measure the impact of interventions or programs.
- Identify appropriate training evaluation approaches to determine program effectiveness.
Learning Objectives
- Identify appropriate training evaluation approaches to determine program effectiveness.
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