Asked by Celina Singh on May 02, 2024
Verified
Consider a situation that a customer has written to complain about the poor service at the restaurant you are managing. You are aware that the problem occurred because two of the waiters had not turned up on that day, and you try to remedy the problem by offering a special discount on her next visit. Compose a message that emphasizes the positive and de-emphasizes the negative and is likely to build goodwill with a reader.
Goodwill
An intangible asset representing the value of a company's brand, customer relations, reputation, and other non-physical assets that contribute to earnings.
Special Discount
A unique or exclusive reduction in the price of goods or services, often offered for a limited time or to specific customers.
- Demonstrate the ability to compose business messages that both address concerns and maintain or build goodwill.
Verified Answer
ZK
Zybrea KnightMay 04, 2024
Final Answer :
Students' answers will vary. They should avoid the use of negative words or rubber stamps. The message can emphasize on the special discount.
Learning Objectives
- Demonstrate the ability to compose business messages that both address concerns and maintain or build goodwill.
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