Asked by Allyson Morgan on Jul 16, 2024
Verified
Dana, HR manager at a small company, must communicate to an employee that his request for a raise cannot be fulfilled, considering his productivity rates. Which of the following lines would best serve as a buffer for this message?
A) We would love to grant your request but your productivity is really not up to the mark this year.
B) We have decided that, considering your productivity rate, we cannot give you the raise that you had requested.
C) You are doing a great job out there and we would like to commend you on your performance.
D) After receiving your request for a raise, we did a careful evaluation of your productivity levels over the course of the last year.
Buffer Statement
An opening remark or sentence intended to soften the impact of a negative message that follows.
Productivity Rates
A measure of the efficiency of a person, machine, factory, system, etc., in converting inputs into useful outputs.
HR Manager
A professional responsible for recruiting, screening, interviewing and placing workers, as well as managing employee relations, payroll, benefits, and training.
- Understand the components of effective negative news communication, focusing on suitable buffers and initial statements.
Verified Answer
JC
Joyce Carlos-TangalanJul 18, 2024
Final Answer :
D
Explanation :
Option D is the best buffer as it starts neutrally by acknowledging the request and explaining that a careful evaluation was done, without immediately jumping to a negative conclusion or focusing on poor performance.
Learning Objectives
- Understand the components of effective negative news communication, focusing on suitable buffers and initial statements.