David Zugheri, co-founder of First Houston Mortgage attempted to implement a _________ overnight, providing us with an example of how not to initiate change.

A) new shredding service
B) wireless printer network
C) paperless office
D) new credit reporting system
E) required fitness program

Paperless Office

An office environment where the use of paper is eliminated or greatly reduced by converting documents and other papers into digital form.

First Houston Mortgage

First Houston Mortgage likely refers to a mortgage company or loan product tailored for the Houston, Texas real estate market, offering financing solutions for home buyers.