Asked by Teigan Catlin on May 27, 2024
Verified
Deep acting and surface acting are two terms reflecting ways of dealing with emotional dissonance.
Emotional Dissonance
Inconsistency between emotions we feel and those we try to project.
Deep Acting
A technique used in emotional labor where individuals attempt to feel genuinely the emotions that they need to display to others.
- Contrast deep acting with surface acting in the context of controlling emotional displays according to societal and occupational standards.
Verified Answer
ZK
Zybrea KnightJun 01, 2024
Final Answer :
True
Explanation :
Deep acting and surface acting are two types of emotional labor strategies used to manage emotional dissonance in the workplace. Deep acting involves changing one's genuine feelings to align with the expected display rules, while surface acting involves faking emotions without changing one's true feelings.
Learning Objectives
- Contrast deep acting with surface acting in the context of controlling emotional displays according to societal and occupational standards.