Asked by Clery Guibert on May 11, 2024
Verified
Describe an effective apology and explain when it's most appropriate to offer it.
Effective Apology
An acknowledgment of wrongdoing that is sincere, expresses regret, and seeks to make amends.
- Understand the importance of clearly acknowledging errors or accepting responsibility in apologies.
Verified Answer
JH
Jay H VasaniMay 13, 2024
Final Answer :
-An apology is an explicit admission that we made an error;we are also asking the person we offended to forgive us.
-The most effective apologies express that we were wrong (not simply sorry),we are sincerely remorseful,we want to do something to repair the damage,and we understand how much we may have hurt our communication partner.
-Researchers have found that it's best not to apologize right after we make mistakes,as it can make the apology seem insincere.
-The apology will be perceived as most sincere and heartfelt if the people we are apologizing to believe we truly understand how our mistakes hurt them and that we want to repair the damage.
-The most effective apologies express that we were wrong (not simply sorry),we are sincerely remorseful,we want to do something to repair the damage,and we understand how much we may have hurt our communication partner.
-Researchers have found that it's best not to apologize right after we make mistakes,as it can make the apology seem insincere.
-The apology will be perceived as most sincere and heartfelt if the people we are apologizing to believe we truly understand how our mistakes hurt them and that we want to repair the damage.
Learning Objectives
- Understand the importance of clearly acknowledging errors or accepting responsibility in apologies.
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