Asked by Celeste Machado on Jun 30, 2024
Verified
Echo Beetle is an interior design and renovation management firm. The customer perspective of Echo Beetle's balanced scorecard contain these two measures: (1) client satisfaction rating and (2) percentage of projects completed on-time. Which of the following are the most appropriate measures on Echo Beetle's internal business process perspective?
A) Adherence to project schedule (%) , number of projects that passed internal quality inspection
B) Machine down time, productivity
C) Product defects, number of customer complaints
D) Time employees spent on training, cost per project
Customer Perspective
An aspect of a business strategy that focuses on understanding and meeting the needs and expectations of customers.
Internal Business Process Perspective
A focus in performance management that evaluates the efficiency and effectiveness of company operations.
Client Satisfaction Rating
A measure used to quantify the degree to which a client is happy with the products or services provided by a business, often influencing loyalty and retention.
- Comprehend the various viewpoints included in the balanced scorecard across diverse business models.
- Comprehend the basic features of a balanced scorecard and how it is implemented.
Verified Answer
Learning Objectives
- Comprehend the various viewpoints included in the balanced scorecard across diverse business models.
- Comprehend the basic features of a balanced scorecard and how it is implemented.
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