Asked by Cailey Robinson on Sep 25, 2024
Verified
Executive secretary Mona engages in the personal support dimension of organizational citizenship behavior when she ________.
A) comforts and consoles a coworker whose parakeet just died
B) provides technical assistance to a coworkers whose desktop computer suddenly froze
C) disposes of a hornet's nest in a light fixture in the office
D) donates a higher-than-average amount to the United Way charity
Organizational Citizenship Behavior
Voluntary actions by employees that contribute to the overall positive functioning of an organization.
Personal Support
Assisting others in the workplace through the use of interpersonal skills.
- Determine approaches to enhance job satisfaction and boost staff morale.
- Understand the significance of empathy and social intelligence in managing relationships effectively.
Verified Answer
MV
Mikhaela Valencia1 day ago
Final Answer :
A
Explanation :
Providing emotional support to a coworker who is experiencing a personal loss is an example of engaging in the personal support dimension of organizational citizenship behavior.
Learning Objectives
- Determine approaches to enhance job satisfaction and boost staff morale.
- Understand the significance of empathy and social intelligence in managing relationships effectively.
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