Asked by Caryse Janée on May 11, 2024
Verified
For a business conducting an HRM audit, what is an important customer satisfaction measure in assessing the success of training programs conducted by HR?
A) the percentage of employees participating in training programs per job family
B) the percentage of employees receiving tuition refunds
C) per capita (average) merit increases
D) training dollars per employee
E) the quality of introduction or orientation programs
Training Programs
Structured educational processes or courses designed to enhance the knowledge and skills of participants in a specific area.
Customer Satisfaction Measure
A metric used to gauge the level of satisfaction a customer has with a company's products or services.
- Outline the approach to HR auditing and the benchmarks for gauging HR success.
Verified Answer
HF
Hiwot FantaMay 17, 2024
Final Answer :
E
Explanation :
The quality of introduction or orientation programs is an important customer satisfaction measure as it assesses the effectiveness of the training programs in integrating new employees into the organization and ensuring their satisfaction with the experience. It also impacts retention rates and employee engagement. The other options do not directly measure customer (employee) satisfaction with the training program.
Learning Objectives
- Outline the approach to HR auditing and the benchmarks for gauging HR success.
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