Asked by Brayan Patlan on May 04, 2024
Verified
From a customer's perspective, quality means how closely a product conforms to the standards that are set by the business.
Product Quality
The characteristics of a product or service that bear on its ability to satisfy stated or implied customer needs.
Business Standards
Business standards are established norms or criteria within a business environment that guide behaviors, operations, and transactions to ensure quality, efficiency, and ethical practices.
- Recognize the critical role quality plays in goods and services, along with the influence six sigma has on improving customer contentment.
Verified Answer
CR
Crystal RodriguezMay 08, 2024
Final Answer :
False
Explanation :
From a customer's perspective, quality means how well the product meets their needs and expectations, not just how closely it conforms to the business's standards.
Learning Objectives
- Recognize the critical role quality plays in goods and services, along with the influence six sigma has on improving customer contentment.
Related questions
The Two Types of Statistical Analysis Used in Six Sigma ...
In Scenario 16-1, There Is No Factor More Important to ...
In Scenario 16-1, Ron's Rifles Decides to Use the Tolerance ...
In Scenario 16-1, the Customers View the Quality of Ron's ...
The Six Sigma (6σ)approach to Quality Uses the Five-Step Methodology ...