Asked by Julianne Marie on May 09, 2024
Verified
From a customer's perspective, value reflects
A) the need for value and the perception of value.
B) explicit versus implicit value.
C) the relationship of benefits to costs.
D) the balance between needs and wants.
E) the need for product improvement.
Customer's Perspective
A view or opinion held by consumers about a product, service, or brand, based on their personal experiences and expectations.
Value
The perceived benefit or satisfaction that a consumer receives from a product or service in relation to its cost.
Benefits to Costs
Refers to evaluating the advantages and disadvantages or gains and expenses associated with a decision, project, or purchase.
- Acknowledge the significance of customer value and approaches for providing it.
Verified Answer
Learning Objectives
- Acknowledge the significance of customer value and approaches for providing it.
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