Asked by Basma Abugrara on Sep 23, 2024
Verified
Have you ever called a customer service number and been told that your call was being monitored in order to improve the efficiency provided the individual customer? If that monitoring were by a trained job analyst engaged in a job and organizational analysis, the analyst would be using which of the following techniques?
A) observation
B) experimentation
C) primary research
D) questionnaire
E) survey sampling
Job Analyst
A professional responsible for studying and collecting information about job responsibilities to define and classify jobs and designate salary scales.
Survey Sampling
The process of selecting a subset of individuals from a population to represent the whole population in a survey study.
- Identify the methods and techniques for conducting job analysis and the role of job analysts.
Verified Answer
LI
Lorence Ibañezabout 21 hours ago
Final Answer :
A
Explanation :
Monitoring customer service calls would involve observing the interactions between the customer and the representative. This falls under the technique of observation within the context of job and organizational analysis.
Learning Objectives
- Identify the methods and techniques for conducting job analysis and the role of job analysts.
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