Herb Kelleher co-founder and former CEO of Southwest Airlines established a people-centered corporate culture based on, ________________,a value driven philosophy he learned from his mother.

A) "customers first"
B) "profit first"
C) "employees first"
D) "shareholders first"
E) "executives first"

Question

Zybrea Knight · Accepted Answer

Final Answer : C, Explanation :  Kelleher's mother taught him that if you take care of your employees, they will take care of your customers. This philosophy became the cornerstone of Southwest Airlines' corporate culture, which prioritized employee satisfaction and empowerment. As a result, the airline consistently ranked highly in customer satisfaction and profitability. So, the correct choice is C) employees first.

Herb Kelleher co-founder and former CEO of Southwest Airlines established a people-centered corporate culture based on, ________________,a value driven philosophy he learned from his mother.

A) "customers first"
B) "profit first"
C) "employees first"
D) "shareholders first"
E) "executives first"

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Learning Objectives

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Herb Kelleher co-founder and former CEO of Southwest Airlines established a people-centered corporate culture based on, ________________,a value driven philosophy he learned from his mother.A) "customers first"B) "profit first"C) "employees first"D) "shareholders first"E) "executives first"

Definitions

Learning Objectives

Learning Objectives

Related questions

Herb Kelleher co-founder and former CEO of Southwest Airlines established a people-centered corporate culture based on, ________________,a value driven philosophy he learned from his mother.

A) "customers first"
B) "profit first"
C) "employees first"
D) "shareholders first"
E) "executives first"