Asked by Daniil Yagolnikov on Jun 16, 2024
Verified
If Andrea leaves a hair salon before making an appointment because the facility looks dirty and smells bad, which of the Texas A&M service-quality dimensions has come to the surface?
A) Reliability
B) Responsiveness
C) Tangibles
D) Reputation
E) Assurance
Service-Quality Dimension
Aspects that customers use to evaluate the performance and quality of a service, including reliability, responsiveness, assurance, empathy, and tangibles.
Tangibles
Physical items or properties that can be seen, touched, and measured, as opposed to intangible assets like patents or copyrights.
Reliability
The degree to which a system, component, or process consistently performs according to its intended or designed function.
- Acquire knowledge on the aspects of service quality and how they contribute to customer satisfaction.
Verified Answer
Learning Objectives
- Acquire knowledge on the aspects of service quality and how they contribute to customer satisfaction.
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