Asked by Meghan Sebastian on Sep 23, 2024
Verified
Immediately before the meeting the supervisor received a troubling phone call.Upon starting the meeting,she said to her employees,"You did a great job last week." Her nonverbal facial expression,however,reflected the feelings she was experiencing about the phone call,and,consequently,contradicted her attempt to praise her employees with positive words. They interpreted her message based on what they saw,not on what they heard,and concluded she was unhappy with them. This unfortunate miscommunication was a result of
A) Channel
B) Encoding
C) Noise
D) Feedback
Nonverbal Facial Expression
Facial gestures and movements that are used to convey emotions or messages without speaking.
Encoding
The process of converting ideas and messages into symbols, words, or actions to communicate with others.
Noise
Any unwanted or distracting sound that interferes with the communication process, potentially hindering the receiver's ability to understand the message.
- Recognize and comprehend the fundamental codes of communication: verbal language, paralinguistics, and nonverbal signals.
- Acknowledge the critical importance of feedback for effective communication.
Verified Answer
Learning Objectives
- Recognize and comprehend the fundamental codes of communication: verbal language, paralinguistics, and nonverbal signals.
- Acknowledge the critical importance of feedback for effective communication.
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