In a nonunion workplace, which of the following complaint processes is most similar to a grievance procedure in a collective agreement?

A) step-review system
B) open-door management system
C) at-will complaint process
D) peer-review system

Grievance Procedure

A formal process that allows employees to lodge complaints or concerns regarding workplace issues, ensuring they are heard and addressed.

Nonunion Workplace

An employment setting where the workforce is not organized or represented by a labor union.

Step-Review System

A system for reviewing employee complaints and disputes by successively higher levels of management.