In denial messages you must establish the proper tone and use you statements such as You would have known that cash refunds are not available if you had read the receipt.

Denial Messages

Refers to communications that inform recipients about what cannot be done or why a request is rejected, often aiming to maintain a positive relationship.

Proper Tone

The use of language and style in communication that is appropriate for the audience and purpose, reflecting respect and professionalism.

Cash Refunds

A return of money to a purchaser following the return of an item or dissatisfaction with a service provided.