In general,if individual's fail to influence others with soft tactics,they shift to harder tactics-and as a result conflict escalates.

Soft Tactics

Persuasive strategies that are more gentle or indirect in nature, often involving appeal to emotion or relationship.

Conflict Escalates

The process by which disagreements or disputes increase in severity, complexity, or intensity, often leading to more serious confrontations or problems.

Harder Tactics

More forceful or aggressive strategies used to achieve a goal or exert influence.