In most unions, the first person contacted when a grievance arises in the workplace is the union steward.

Union Steward

A union representative elected by fellow workers to serve as their liaison with union officials and management, often playing a crucial role in grievance processes.

Grievance Arises

Refers to situations where an issue or complaint is raised by an employee or a group of employees, typically regarding workplace policies, conditions, or treatments that they find unfair or unsatisfactory.