In order to use instant messaging (IM) productively in the workplace

A) maintain your IM presence 24-7.
B) don't worry about IM etiquette during short exchanges.
C) treat IM as a professional communication medium.
D) use IM to send confidential,complex,and personal messages.

Instant messaging should be treated as a professional communication medium in the workplace. This means using proper grammar and appropriate language, as well as recognizing when it is appropriate to use IM versus email, phone, or face-to-face communication. Maintaining an IM presence 24-7 or sending confidential, complex, or personal messages are not recommended for productive use in the workplace. It is also important to follow IM etiquette, even during short exchanges, to maintain professionalism and efficiency in communication.