Asked by Brianna Baldwin-Hayes on Jul 22, 2024
Verified
In Scenario 16-1, the customers view the quality of Ron's rifles based on ______.
A) how well the rifle satisfies their needs
B) how closely the rifle conforms to the standards Ron has set
C) how closely price mirrors performance
D) how expensive the rifle is compared to competitors' rifles
Customer Needs
The recognized necessities or desires that consumers look to fulfill through purchasing products or services.
- Realize the importance of maintaining quality in products and services, and how six sigma plays a part in boosting customer satisfaction.
Verified Answer
SM
Sabrinna MendozaJul 25, 2024
Final Answer :
A
Explanation :
Quality is perceived by customers based on how well a product satisfies their needs, which includes functionality, reliability, and safety among other factors.
Learning Objectives
- Realize the importance of maintaining quality in products and services, and how six sigma plays a part in boosting customer satisfaction.