Asked by Nicole Guerrero on May 18, 2024
Verified
In the context of a business environment, bad news skills refer to:
A) the skills necessary to deliver bad news to the customers but still retain their business and goodwill.
B) the ability to receive bad news without being emotional or sentimental.
C) the ability of gossipmongers to spread rumors within an organization.
D) the required skills to bluntly deliver bad news to clients without wasting time sugarcoating the news.
Bad News Skills
The skills necessary to deliver bad news to customers but still retain their business and goodwill.
Gossipmongers
Individuals who actively spread rumors or gossip, often enjoying or seeking to stir conflict.
Sentimental
Characterized by or prompted by feelings of tenderness, sadness, or nostalgia.
- Develop skills to handle and deliver bad news to customers effectively.
Verified Answer
JA
Jose A GarciaMay 22, 2024
Final Answer :
A
Explanation :
Bad news skills involve the ability to communicate unfavorable information or decisions in a way that maintains a positive relationship with the recipient, aiming to retain their business and goodwill.
Learning Objectives
- Develop skills to handle and deliver bad news to customers effectively.
Related questions
When Delivering Bad News to a Customer, You Should Typically ...
What Are the Two Things to Remember When Dealing with ...
Businesses Can Go the _____ by Offering Customers Free Services ...
A Bad-News Message, Whether Delivered in Person or in Writing ...
What Is the Best Advice for Presenting the Bad-News Portion ...