In the _________ phase of BPI, the BPI team establishes process metrics and monitors the improved process after the solution has been implemented to ensure the process performance remains stable.

A) analysis
B) control
C) define
D) improve
E) measure

BPI Team

A Business Process Improvement (BPI) Team is a group of individuals tasked with analyzing business processes and making recommendations to improve performance, efficiency, and productivity.

Process Metrics

Quantitative measures that are used to assess the performance of a process within a system, often employed to determine the efficiency, effectiveness, and overall quality of operational procedures.

Control Phase

In project management and process improvement, this refers to the final phase where the changes are implemented, monitored, and controlled to ensure that improvements are sustained over time.