Information technology facilitates all of the following except

A) playing a role in customer relationship management.
B) creating functional barriers between organizations.
C) controlling costs in supply chain management.
D) allowing outsourcing and other business.
E) helping to connect people, teams, and departments.

Customer Relationship Management

A system for managing a company’s interactions with current and future customers, often utilizing technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Supply Chain Management

The management of the flow of goods and services, including all processes that transform raw materials into final products.

Functional Barriers

Obstacles arising from the structure and functioning of an organization that hinder communication and cooperation among different departments or units.